Mobile app · 2025
A patient app that cut no-shows by a third
A clinic group lost hours to missed appointments. We built an iOS and Android app for booking and reminders.
- Client
- Lumo Health Clinics
- Year
- 2025
- Duration
- 13 weeks
- Our role
- Design and mobile development
- Built with
- React Native, Expo, TypeScript, Firebase
The problem
Patients booked by phone and forgot. Around one appointment in five was missed, and reception spent most of the day calling people back.
What we built
A single app for both platforms: pick a clinic and a time, get a reminder the day before and an hour before, and reschedule in two taps. Reception sees changes live.
The result
Missed appointments fell by about a third in the first quarter, and reception calls dropped sharply.
In figures
-34%
missed appointments, first quarter
2 taps
to reschedule
4.8
store rating in month one
Sample figures, to be replaced with real ones that can be sourced.
Reception stopped being a call centre. That alone paid for the project.
Contact
Tell us what you are building.
A few lines is enough. We reply within one working day with questions and a rough range.
Or write to hello@example.com or message us on WhatsApp.
- We reply
- Within one working day
- Based in
- Pakistan (UTC+5)
- Overlap
- UK and European hours, and the US east-coast morning